Bilingual Customer Service

Details:
•Fulltime/Perm
•Location: Burlington, ON - Hybrid after 3 months
•Salary: $50,000-$55,000
•Hours: Monday to Friday, 8:30am – 5:00pm
Perks:3 weeks vacation, 7 paid personal days, RRSP matching commences in the first week
Benefits start day one of hire!

Duties:

• Handle customer inquiries and complaints via phone, email and fax – responsible for roughly 60-80 calls per day as well as email correspondence.
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Other duties as assigned to support the needs of the business

Education, Certifications & Experience:

• 1-2 years of customer service experience in a high call-volume environment
• Bilingual in English and French is required
• CRM or ERP software experience required


Disclaimer:
This is currently for an active job opportunity.
By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!