Job Title: Bilingual Customer Service Representative
Location: Montreal (Saint-Laurent), Quebec
Salary: $23.50/hour + potential annual bonus of up to $1200
Hours: Monday-Friday, 6:00am-6:00pm (3 days in office, 2 days WFH)
Start Date: June 2, 2025
Training: 12 weeks in-office
Benefits: Eligible after 3 months (75/25 split, 25% employee contribution)

Job Responsibilities:

Handle a mix of 60% emails and 40% phone calls from customers.

Work in an independent, cubicle-based environment.

Key Requirements:

1+ years of customer service or call center experience

Problem-solving, adaptability, and eagerness to learn

Proficient in Windows; experience with SAP/Salesforce is a plus

Bilingual (French/English)

Must complete French oral assessment and computer literacy tests (75%+ score required)

No pre-planned vacations during the first 3 months of training (limited flexibility)

Additional Information:

Background checks required (criminal, identity, and global sanctions).

Benefits eligibility after 3 months.

Opportunity for growth within the company.


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