Bilingual Customer Service

Details:

Contract to start - Temporary to permanent depending on performance and company needs
Monday to Friday, rotational shifts between 8am to 8pm
3 weeks of mandatory training
Location: Ottawa - fully on-site
Hourly pay: $20.00/hour to $22.00/hour

We are looking for highly talented Customer Service Agents who will serve as the first point of contact. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries while ensuring customer satisfaction is at the core of every decision.

Why work for this company:
• No weekend shifts
• Workplace flexibility for balanced work
• Ongoing opportunities for learning and growth

Qualifications:
• Bilingual in French/English
• Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
• Previous experience in a customer support role through a contact center is an asset
• Capable of using different methods of communication simultaneously, i.e. email, telephone, video call, and chat
• Good interpersonal and communication skills
• Superior customer service skills and orientation