Bilingual Customer Service

Please see key details below:
Temporary position with the possibility of going permanent
Location: Mississauga, remote work option
Hours: M-F, 12pm to 8pm
Industry is Insurance
Hourly pay: $22.00/hour

Primary Responsibilities:
• Communicate with internal and external clients through various channels
• Maintain new and existing client relations, while providing exceptional customer service, including interacting with clients, answering client’s inquiries, taking and following up on title insurance orders and effectively handling client concerns
• Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Ability to deal with difficult clients, de-escalate and diffuse challenging situations and successfully resolve customer issues in a diplomatic and professional manner

Qualifications
• Proven customer service experience
• Must be fully bilingual (written and verbal) in French and English
• Strong phone contact handling skills and active listening
• Highly professional with a customer service focus
• Strong written and oral communication skills
• Real estate experience in a law firm and/or title insurance environment
• Willing to work overtime when require