Bilingual Customer Service Representative (English and French)

$24 dollar an hour or 49k a year

Hours: 8:30am- 5pm or 9am- 5:30pm Monday to Friday. During training hours will be: 8:00am to 4:30pm. Training will be approx. 3 months
Employment Type: temp to perm, hired on after 6 months or less

Perks Once Hired:
• 3 weeks’ vacation
• Health Benefits including: Medical and Dental, plus a health spending account of $250 for singles, and $450 for families
• Pension matching up to 3%
• Tuition reimbursement
• Year-end bonuses


The Role:
- 75% English. 25% French
- 50% email/ 50% phone *emails are heavier than phones.
- Following a rotating scheduled for emails and phones (ex. 1 week on emails, 1 week on phones)
- working the full cycle order process
- resolving customer inquiries on deliveries, incorrect products, order status inquiries,
- explaining to customers how to order products and making recommendations on the most efficient ways to order
- log information on customer database
- handling warranty issues/ claims
-Trouble shooting and diagnostic of alarm systems


Must Haves:

-Speak English and French written and verbal
-Post secondary education
-Order management and customer service experience (2 years)
-Door hardware experience (asset)
-Alarm /security system knowledge (asset)
-Multi tasking skills
-Quick learner and is Adaptable

If you are interested in learning more about this role please respond to this add with your contact information. I look forward to hearing from you.

Thank you,

Lauren