Job Post: 565RA
This Bilingual Pharmacy Assistant Position Features:
• 3 Weeks Vacation
• Benefits From Day 1
• Great Pay to $51K
We are hiring: Pharmacy Enhanced Support – Customer Service Specialist - GREAT ROLE FOR PHARMACY ASSISTANTS!
Reporting directly to the Lead, Pharmacy Enhanced Support, you will respond to telephone and email inquiries from the stores regarding various Pharmacy systems. You will be the first level of contact for stores and ensure that any presented issues are either resolved or a plan of action is clearly communicated on how resolution will be reached.
What You’ll Do:
Respond to store contact (via multi-channels) and troubleshoot issues, providing first level resolutions or triaging calls to appropriate teams when needed
Obtain information quickly and efficiently from stores and communicate appropriate next steps, setting expectations on resolution path and timing
Summarize complex issues to promote seamless transition of incidents between support teams.
Update and maintain knowledge base for a wide range of pharmacy hardware, software and networking issues so that you can continue to provide effective support in a dynamic environment
Identify and communicate trends for escalations and improvement opportunities, including recurring issues or patterns which will facilitate prompt resolution of issues
Capture and record key points of interaction into the appropriate tracking systems
Liaise with internal departments to ensure store incidents being addressed, investigated, resolved to ensure service level agreements are met
Maintain a high level of knowledge regarding the Pharmacy system to provide accurate responses to concerns or issues
Understand IT and Business support systems and language and how they relate to Pharmacy support
This position requires a demonstrated level of initiative and judgment in order to organize and prioritize tasks, workload, and projects. Superior communication, courtesy, diplomacy, and problem solving are required in dealing with the stores and colleagues.
What You’ll Need:
***PLEASE DONT APPLY IF YOU DO NOT SPEAK FRENCH AND ENGLISH FLUENTLY***
Proficiency in Kroll, HealthWATCH and/or Assyst Rx is an asset (not mandatory)
Previous experience in customer service or customer advocacy role
Recent experience as a Pharmacy Assistant or Pharmacy Technician is an asset
Knowledge of retail pharmacy workflow
Ability to work flexible hours (including overnight and weekend shifts) within a fast-paced and dynamic environment
Excellent verbal and written communication skills
Individual must be an analytical problem solver with attention to detail
Professional, enthusiastic, dependable, and flexible
Must take initiative and be able to work with little supervision
Ability to contribute in collaborative team environment