Home > Quality Assurance

COMMITTED TO WORLD-CLASS EXCELLENCE

The purpose of our Quality Assurance Program is to ensure that BilingualOne provides our clients with the level of service that they expect from a leader in the employment services industry. The goal of our Quality Assurance Program is to measure BilingualOne’s service levels as well as identify opportunities for improvement.

By focusing in these areas we enhance customer satisfaction and improve important operational efficiencies. Clients are surveyed individually and responses are compiled to reflect client-specific results as well as enterprise-wide analysis. Measuring customer satisfaction will guarantee that we continue to meet the client's needs.

Quality Assurance Plan – As your dedicated bilingual staffing partner, BilingualOne will customize a Quality Assurance Plan to ensure you continually receive the caliber of service you need to succeed. We will also utilize Performance Surveys and Service Reports to enhance our responsiveness and ability to deliver effective results.

Assurance Warranty – BilingualOne is committed to your satisfaction. Our Assurance Warranty reduces hiring risks, making Direct Hire staffing an advantageous solution for your organization.